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What our customers ask for

Customer comment

Close collaboration with the design team, who have been very receptive to our suggestions, has resulted in a system that copes well with our needs and brings many improvements to how we deal with school lunches.

Sarah Thomas, Sandiway Primary School.

MAKE IT SIMPLE
Operation, Installation, Support
MAKE IT FAST
Less queuing, faster admin
CLEAR REPORTING
For the school and parents
EASY TO PAY MONEY IN
Online or cash and cheques
EASY TO SEND INFO OUT
Keep parents informed

If you would like to discuss Lunch Hound with an existing customer, please get in touch

 

CONTACT US

Woodfall Primary School

Cash payments in the Junior Cafeteria and weekly dinner money collection in the school office for the infants, had sometimes led to confusion as to which children had paid when they turned up for lunch. This situation was expected to get much worse with increased numbers due to UIFSM. A new cashless catering system was required which would not only remove the need for cash in both locations but would help in tracking and reporting on free meal entitlements.

 

Woodfall Primary School

Located in little Neston, Cheshire, Woodfall Primary is sited across two adjoining buildings, one housing six single age group infant classes and the other housing eight single age group junior classes.  With approximately 130 taking school meals out of a total school population of 396, a large increase in school meal take-up was anticipated with the arrival of UIFSM in September 2014. The school uses the SIMS management information system and Schoolcomms Messaging system.

The Challenge

Cash payments in the Junior Cafeteria and weekly dinner money collection in the school office for the infants, had sometimes led to confusion as to which children had paid when they turned up for lunch. This situation was expected to get much worse with increased numbers due to UIFSM. A new cashless catering system was required which would not only remove the need for cash in both locations but would help in tracking and reporting on free meal entitlements. 

The Solution


Cheshire West and Chester Catering Service suggested LunchHound Cashless Catering and staff from Woodfall visited two existing users to see the system in action. LunchHound was installed in Summer 2014, ready for the new September term.

LunchHound Tills were installed in the Infant and Junior buildings and two of the existing PC’s in the office have full access to the LunchHound Administration software for handling money, runnings reports and sending out reminders to parents via the Schoolcomms Messaging system.

Student information, such as photograph’s and free meal entitlement were loaded into LunchHound during the installation, following this admin staff simply make changes, add students, change photographs, etc... in SIMS and these are updated in LunchHound automatically. 

Currently all payments into the system are taken in the school office and once the student’s account is loaded up there is no further need for cash to be used. In January 2015 online payment will be introduced using Schoolcomms Payments.
LunchHound takes care of processing and reporting on UIFSM and Pupil Premium meals uptake.

Customer Comments

  • The LunchHound installation went well and training was carried out quickly. It was surprising how easily the office staff were able to get to grips with the administration side of things and the catering staff were almost immediately able to use the tills for serving and recording meals.
  • LunchHound support has been excellent, always readily available and accessible directly to both office and catering staff.
  • With the move to Universal Infant Free School Meals our numbers shot up from 130 to 220 and we expect this to increase further. Right from the beginning we have been able to see which students have taken their UIFSM allowance alongside those who are eligible for FSM. Instant access to this information was very useful during our recent Annual Census when we were very quickly able to provide a snapshot of which students were entitled and how many had actually taken their entitlement.   
  • Now we are comfortable with the system we plan to introduce online payment. Not all our parents have access to a PC so we do expect to operate with a few cash or cheque payments in our school office with the majority of payments being made online through the Schoolcomms system. 
  • We are also looking at introducing the LunchHound Pre-Order system. This would allow our infant children to make their make choices in the classroom as they register, these choices show up as the student arrives to be served at the till and also form a report which gives catering an overall view of all meals ordered. We expect this to reduce food wastage and further speed up service.
  • LunchHound has made the whole operation more efficient and transparent and has been a major contributor to the smooth introduction of Universal Infant Free School Meals at Woodfall.

Main Requirements 

  • Financial accuracy
  • Responsive support
  • Simple operation
  • UIFSM reporting 

"LunchHound has proven to be a simple, easy to use system. And was invaluable during the Annual Census when we are able to immediately produce reports to show which students had taken their UIFSM entitlement.
 
Helen Hogg, Bursar, Woodfall Primary School

 

"LunchHound has been introduced with a minimum of fuss and everyone has found it to be very simple to operate and easy to learn. Removing cash from the food handling area is great for cleanliness and saves time when serving.

Andy Foulkes, Catering Supervisor, Cheshire West Catering

 

 

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